TJ MOHAN
A competent trainer with a rich experience over 18 years in various Job fields, have registered immense
success in the area of academics and telecom service, sales, customer relations, co-managing the entire
gamut of service operations during his corporate tenure. Proudly holds the credential of initiating, driving
the concepts and projects to delivering results by conducting various service camps, workshops,
conferences, seminars intranet domains across the career path.
Induction, Executive, Managerial Programs like Stress management, Time management, Sales and
Service Orientation, Leadership enhancement and Employability workshops adds up immensely to his
credentials till date.
The list of clients includes many L1 - L5, IT, Non-IT Corporate, Voice, Non-Voice, B3 Solutions, BPO, KPO,
EPO, MT, SMEs, Hotel industry, Manufacturing etc.,
Have conducted several seminars for engineering, management and regular colleges in Andhra Pradesh and
a stands as a Guest faculty for some noted Business Schools as well. Finally, he is perceived to be a gogetter,
a sought after associate with top training consultants in Hyderabad.
Retail Experience :
Sales Focused Training :
- Selling strategies (FAB, SPIN, SELL)
- Selling types (Up, Add- on, Cross selling)
- Selling Etiquette & Excellence
- Professional Selling Attitude
- Selling & Salesmanship
- Sales Orientation (Approach, Relations, Rapport Building)
- Pre sale to Post sale process
- Best Sales Practices
- Why sales fail
Customer Focused Training :
- Understanding the Customers Needs
- 20 Common Customer Behavioral types
- How to Make First impressions
- Bridging the Gaps
- Service Orientation (Approach, Relations, Rapport Building)
- Service Satisfaction to Service Excellence
Behavioral Essentials for Sales & Service staff :
- Winning attitude
- Working in Teams
- Objection Handling Techniques
- Probing Techniques & Empathizing
- Establishing Trust & Value
- Creating Excitement and Desire in work
- Goal setting & Target achievement
- Listening skills
Exclusive Modules / Drives so far :
- Professional Business Behavior
- Take Charge of Yourself
- Customer Retention & Loyalty Programs
DSA / Franchise Experience
- Company : Aditya Birla Group (Telecom) (Dec 1997 - Apr 2008 )
- Position : Territory Sales / Service Coordinator
- Areas : Rayalseema, Telangana, Andhra, Coastal
- Duration : 5 ½ yrs ( 2001 – 2006) then became a Trainer for the DST, DSA, BPO till April 2008 and now I am a freelance training consultant till date.
Working experience :
- Responsible from recruitment , training and promotional essentials
- Induction Programs, OJT and Corporate drives
- Prescreening, Performance Appraisals and Promotions through score card etc.,
- Responsible for Sales, Service and Collection targets
- Arrange Focus group meetings, Rendezvous, Service camps periodically
- Bridge the gaps between organization, associates and customers
- Instrumental in conducting periodic promotional drives
Apart from the work experience, conducted several sales workshops and seminars for Colleges,
Business schools, Corporates and Retail stores.
Ref : IIPM (Business School), Printo, Elina Informatics, Dialajob services, Idea cellular.,
